When you interview a client or subject matter expert (SME), you need to use active listening skills.
As an Instructional Designer it is crucial to establish your philosophy of the importance of active listening as a communication strategy.
These are my steps based on my experience interviewing clients and SME’s for how to have a successful interview and walk away understanding both needs and wants.
Sutori is a collaborative presentation tool for the classroom for all age groups and content areas. It provides the ideal canvas for assignments and lesson plans. Follow the link below to explore my interactive lesson on interviewing clients and SMEs.
To download a PDF copy follow this link: 6 Key Active Listening Skills _ Sutori
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Cynthia “Cyndy” Guillen, MBA, PMP
Cyndy’s passions are access to knowledge and equitable learning opportunities leveraging innovative technology. As a learning experience expert and certified project manager, she currently manages a team of learning experience designers, learning specialists, and communication strategist focusing on providing learning products and sessions for a leading federal agency.
Cyndy earned her M.B.A. from Saint Leo University and is currently working toward her MSID. Since 2007, she has worked with digital marketing, higher education, and finance organizations managing projects, day-to-day operations, and people. Originally from Tampa, Fla., Cyndy is an adventurous foodie who enjoys sourcing sustainable beauty and health products for people of color. She also volunteers with fundraising for organizations that provide education services to needy families. Cyndy is a fan of hip-hop and R&B music and is particularly good at event planning. Her most unforgettable experience was diving off a boat into the pristine reefs and waters of Turks and Caicos.
THE Inspired | Cynthia “Cyndy” Guillen, MBA, PMP, CSM 
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